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Frequently Asked Questions

Our FAQs help us find solutions to common queries about product features, pricing, delivery, returns, and more.
We are committed to providing up-to-date and relevant information to help you make informed decisions and maximize the value of our entertainment equipment and services.

Business Solutions
How does MARWEY help maximize arcade profitability?

MARWEY provides complete business optimization solutions including market analysis, optimal machine mix recommendations, pricing strategy development, layout design for maximum traffic flow, marketing campaign support, and ongoing performance analytics. Our proven strategies help clients achieve ROI within 6-12 months of operation.

What is the typical ROI timeline for MARWEY arcade installations?

Based on our extensive client data, most MARWEY arcade installations achieve positive ROI within 8-14 months, with many reaching full investment recovery within 18-24 months. Factors affecting ROI include location demographics, machine selection, operational efficiency, and marketing effectiveness. We provide detailed ROI projections during the planning phase.

What financing options are available for MARWEY equipment?

We offer flexible financing solutions including equipment leasing programs, revenue-sharing partnerships, graduated payment plans, and traditional purchase options. Our financial specialists work with clients to structure agreements that align with cash flow requirements and business growth objectives, making arcade investment accessible for various budget levels.

What are the power and space requirements for MARWEY machines?

Power requirements vary by machine type, typically ranging from 200W to 2000W for standard arcade games. Space requirements depend on game category, with most machines requiring 6-20 square feet including player area. We provide detailed specifications for each machine and offer site assessment services to ensure optimal placement and electrical planning.

Can MARWEY assist with arcade venue design and layout planning?

Absolutely. Our experienced design team provides complete venue planning services including space optimization, traffic flow analysis, themed environment creation, lighting design, sound system integration, and accessibility compliance. We create immersive entertainment environments that enhance customer experience and maximize revenue potential.

Claw Machine
Where to buy refurbished claw machines?​
    1. MARWEY provides certified refurbished claw machines with upgraded components and full warranties at competitive wholesale pricing.

    2.  
Where are claw machines commonly located?​
    1. Top locations include shopping mall arcades, family entertainment centers, cinema lobbies, and high-traffic retail store entrances worldwide.

    2.  
Are claw machines still popular?​
  1. Yes, claw crane machines remain extremely popular in malls, arcades like Dave & Buster’s, and entertainment centers where they drive consistent player engagement and revenue.

  2.  
What prizes work best in claw machines?​
  1. High-demand prizes include licensed plush toys like Squishmallows, Pokémon figures, LEGO sets, capsule toys, and collectible electronics to maximize play frequency.

  2.  
Why are Japanese claw machines fun?​

Japanese UFO catchers deliver thrilling multi-sensory experiences combining vibrant lights, nostalgic music, and skill-based prize grabbing that hooks both adults and children.

​Is owning a claw machine business worthwhile?​
  1. Yes, with low maintenance costs, 60-70% profit margins at prime locations like shopping malls, and scalable "win every time" settings for steady income.

  2.  
Skill play vs. win every time: What’s better?​
  1. Skill play claws attract dedicated gamers for repeat revenue, while "win every time" settings guarantee prizes for families using lower-cost toys and candies.

  2.  
Where to buy claw machine prizes?​

Source bulk prizes like licensed plush, capsule toys, and electronics from wholesalers including Gumball.com, Costco, Alibaba, or specialized arcade suppliers.

Are home claw machines worth buying?​
  1. Compact mini claw machines (200) are ideal for game rooms or parties, though commercial-grade units perform better for serious revenue generation.

  2.  
How much profit do claw machines generate?​
  1. Well-placed claw machines earn 800+/month based on location traffic, strategic prize selection (1.20 cost per item), and optimized payout settings.

  2.  
Products & Equipment
Are MARWEY machines compatible with international safety standards?

Absolutely. All MARWEY gaming equipment meets and exceeds international safety certifications including CE, FCC, and RoHS compliance. Our manufacturing processes follow ISO 9001 quality management standards, ensuring every machine delivers reliable performance and meets global safety requirements for commercial entertainment venues.

Can MARWEY customize machines for specific venue themes?

Yes, customization is one of our core strengths. MARWEY offers extensive customization options including cabinet designs, color schemes, branding integration, game content modification, and themed decorative elements. Our design team works closely with clients to create unique gaming experiences that align perfectly with their venue's atmosphere and target audience.

What is the typical lifespan of MARWEY arcade machines?

With proper maintenance, MARWEY arcade machines are designed to operate reliably for 8-12 years in commercial environments. Our robust construction and high-quality components ensure minimal downtime and consistent performance. We also provide comprehensive maintenance programs to extend equipment lifespan and optimize revenue generation.

What types of arcade machines does MARWEY manufacture?

MARWEY specializes in manufacturing a comprehensive range of arcade equipment, including VR gaming systems, racing simulators, redemption games, claw machines, shooting games, rhythm games, and interactive entertainment systems. We also produce custom-designed machines tailored to specific venue requirements and target demographics.

Services & Support
What support services does MARWEY provide after installation?

MARWEY provides comprehensive post-installation support including 24/7 technical assistance, remote diagnostics, on-site maintenance services, staff training programs, software updates, and performance optimization consultations. Our dedicated support team ensures your arcade operations run smoothly and profitably.

What warranty coverage does MARWEY provide?

MARWEY offers industry-leading warranty coverage including 2 years comprehensive warranty on all electronic components, 3 years on mechanical systems, and lifetime support for software updates. Extended warranty options and customized service agreements are available to meet specific operational requirements and budget considerations.

Does MARWEY offer training for arcade operation staff?

Yes, we provide comprehensive training programs covering machine operation, basic maintenance, customer service best practices, revenue optimization strategies, and troubleshooting procedures. Training can be conducted on-site or at our facilities, with ongoing educational resources and certification programs available for staff development.

How quickly can MARWEY respond to technical issues?

Our technical support team provides immediate response within 2 hours for critical issues and same-day resolution for most problems. For complex situations requiring on-site visits, our certified technicians can typically arrive within 24-48 hours depending on location. We maintain strategic service centers globally to ensure rapid response times.

Technical Support
How are software updates delivered and installed?

MARWEY machines feature advanced connectivity allowing remote software updates via secure internet connection. Updates include new game content, security patches, performance optimizations, and feature enhancements. Critical updates are automatically deployed, while optional content updates can be scheduled during off-peak hours to minimize operational disruption.

What network infrastructure is needed for MARWEY arcade systems?

A stable broadband internet connection with minimum 10 Mbps download speed is recommended for optimal performance. Machines can operate via WiFi or ethernet connection, with built-in network management systems for monitoring and diagnostics. We provide network setup assistance and ongoing connectivity support to ensure reliable operation.

How does MARWEY handle data security and privacy protection?

MARWEY implements enterprise-grade security protocols including encrypted data transmission, secure payment processing, regular security audits, and compliance with international data protection regulations. All customer data is protected using industry-standard encryption, and we maintain strict privacy policies to safeguard user information.

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